Effective Date: 19-11-2024

These Terms and Conditions (“Terms”) govern the use of services provided by Crystal Purity Professional Commercial and Residential Cleaning (“we,” “us,” or “our”). By booking our cleaning services or accessing our website, you agree to comply with and be bound by these Terms.

1. Services Provided

• We provide professional cleaning services for both commercial and residential properties as per the service description on our website or as agreed upon during booking.
• We reserve the right to decline service requests that are beyond the scope of our capabilities or safety standards.

2. Booking and Scheduling

• Service Requests: Clients may request services via our website, phone, or email. We will confirm availability and schedule accordingly.
• Rescheduling and Cancellations: Cancellations or changes to appointments must be made at least [48 hours] in advance. Cancellations made less than [48 hours] before the scheduled appointment may incur a cancellation fee.
• Access to Property: The client is responsible for providing safe and timely access to the property. Failure to do so may result in rescheduling or cancellation fees.

3. Payment Terms

• Rates and Estimates: Service rates are provided during the booking process or upon request. Any estimate provided is subject to change based on the condition and size of the property.
• Payment Methods: We accept various payment methods, including credit/debit cards and electronic transfers.
• Billing and Invoicing: Full payment is due upon completion of the service unless otherwise agreed in writing. Late payments may be subject to additional fees.

4. Service Satisfaction Guarantee

• We strive to provide high-quality cleaning services and offer a [24-hour] satisfaction guarantee. If you are not satisfied with our service, please notify us within [24 hours], and we will address the issue.
• The satisfaction guarantee does not cover conditions beyond our control, such as pre-existing damage or issues that cannot be resolved through standard cleaning.

5. Client Responsibilities

• Property Condition: The client must ensure that the property is in a condition that allows safe and effective cleaning.
• Valuables: The client is responsible for securing or removing valuables and fragile items prior to the service. We are not liable for items damaged or misplaced that were not disclosed as fragile.
• Health and Safety: The client agrees to notify us of any potential hazards, such as mold, infestations, or other safety issues.

6. Limitations of Liability

• We are not responsible for any pre-existing damage to items or property.
• We are not liable for incidental or consequential damages arising from the use of our services or any delays in the delivery of services due to unforeseen circumstances.

7. Damages and Claims

• In the event of damage, the client must notify us within [24 hours] of service completion. We reserve the right to inspect and investigate any claims before resolution.
• Our liability is limited to the cost of the damaged item or the service fee for the appointment in which the damage occurred, whichever is less.

8. Termination of Service

• We reserve the right to terminate or suspend service without prior notice if the client breaches these Terms, fails to provide safe working conditions, or engages in inappropriate conduct.
• The client may terminate services at any time with [48 hours] notice.

9. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you agree to the terms of the Privacy Policy.

10. Force Majeure

We are not liable for delays or failures to provide services due to circumstances beyond our control, such as natural disasters, severe weather, or other events considered force majeure.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes acceptance of those changes.

12. Governing Law

These Terms are governed by the laws of [Your State/Country]. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts in [Your City/State].

13. Contact Information

For questions or concerns regarding these Terms, please contact us at:

Crystal Purity Professional Commercial and Residential Cleaning
Email: info@Crystal-Purity.com